STUBBY HOLDERS HELP & FAQ'S

Weddings | Birthdays | Business & Custom | Bucks & Hens

The FAQ'S'

We totally understand  that not all of your questions about stubbie holders will be answered on the pages of this web site.

This Help & FAQ page is an evolving and continuing work with updates regularly being added.

The information presented here has been gathered as a result of the many years of dealing with clients and their quest for more information.

If the answer to a question is not found here please do not hesitate to email us, contact us by using the contact form or call us on 0497 111 243.

The Questions

Q. I have received my quote and design and I am happy with the price and I want to order. How do I do this?

A. On your quote, and on most of the emails we have sent you, are instructions found under the heading "How to Order". Read the instructions and follow the link to the order page.

Q. How do I pay?

A. Once we have processed your order we will send you the final art proof, approval instructions, and the invoice which has the payment details. You can see all the payment options here.

Q. I have paid my money so why do I have to send the approval form?

A. Even though payment certainly indicates you are happy with the proof of your design for legal reasons and our need to be 100% precise we need the approval officially.

Q. I have had bad experience with delivery times with stuff I have ordered online. Will I have this issue with you guys?

A. No. Stubby Coolers Online is very serious about deadlines so when we state a delivery date it is an "on or before" date and it is most likely that your coolers will be delivered before the quoted date.

Q. Why don't you have a price list on your web site?

A. Good Question! The stubby coolers that are supplied by Stubby Coolers Online to our many and varied clients are all custom made and are all so different that it makes it impossible to maintain a standard price list as such. We have found that by individually quoting on each job that we are able to provide the best value for money stubby holder at the absolute best possible price around.

Q. What is the minimum quantity I can order?

A. Stubby Coolers Online minimum quantity is strictly 50 for custom coolers. Thus your order must be 50 of the same product with the same artwork.

Q. How do I place an order?

A. It is recommended that you obtain a quote first. Once you have this you can place an order on our online order form. All of the things you need to know will be found on the form.

Q. Why cant I get less than the minimum of 50?

A. Another good question and one we get asked a lot. Basically if we were to make less than 50 available for custom made coolers the price we would need to charge would be more than double as much as the 50 price. Our costs, normal production wastage and time taken for less than 50 is almost the same for 50 so in reality it is not cost effective for us and it is way to expensive for you the client.

Amended 23.04.2024